Bully Defense
Tools
Conflict can be tricky. It usually starts from a disagreement then spins out of control.
Conflict may be hurtful; it may be repetitive. However conflict is not bullying because there is not an imbalance of power.
Step 1 Listen
If someone is angry listen to what he or she has to say. They may be right.
If they are right:
Apologize and say. "Hey, I'm sorry your right."
(Then give them time to cool down.)
If you think they are wrong use step 2
Step 2 Repeat
Repeat their points back to them. This is called empathetic listening and it shows you care.
Step 3 Respect
It's a good idea to tell the person your having conflict that you respect them or at least their point of view.
Example:
"Hey Timmy, you think the Giants are the best baseball team. I understand, but I disagree, hey, I do respect your opion and can see why you think that.
Conflict Clobberer